This User Privacy Policy outlines our commitment to protecting and upholding the integrity of the personal information which you, the user, elect to provide to us.
This policy outlines the when, how and why we collect your personal information and describes the manner in which we store, use and protect your personal information, as informed by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
OUR GENERAL WAIVER
We hereby make no warranties or representations regarding any aspect of this website or any associated websites (the/our “websites”) including, but not limited to:
Its operation;
Its content;
The accuracy of the information provided; or
The goods and/or services advertised or referred to on any of our websites.
This policy applies to you if you:
Visit any of our websites; or
Have previously made use of goods and/or services through any of our websites.
ACCEPTANCE OF THIS POLICY
To procure and make use of our goods and/or services, you must accept the terms of this privacy policy. Otherwise, you will not be able to access our products and/or services.
USER WARRANTIES
By accessing our websites and procuring or goods and/or services, you warrant that you are at least 18 years of age or otherwise have the legal capacity to enter into binding agreements.
You warrant that, upon acceptance of this policy, you have read, understood, accepted and agreed to be bound by the terms of this policy.
You further warrant that the personal information you provide to us is given voluntarily or, where such information relates to another person, such information is given with that person’s consent.
WHAT DO WE MEAN BY PERSONAL INFORMATION? Personal Information (“PI”) refers to any information which helps us identify you as an individual.PI includes the following:
Certain information we collect automatically when you access our websites;
Certain information that you submit to us when you request information or otherwise contact us; and
Any other information which you may voluntarily provide to us but which is not strictly necessary.
PI excludes the following:
Information collected/submitted/provided anonymously is a manner that does not identify you specifically;
Information that has been de-identified and no longer relates to or otherwise cannot be traced back to you;
Non-personal statistical information collected and compiled by us for record-keeping purposes;
Information that you have made public elsewhere in an open forum such as on a blog post, online discussion group or any other public social media platform
Examples of information we collect:
Identifying information: your name, date of birth or any sort of identification number
Contact information: cellphone number or email address
Address information: physical or postal address
Financial information: your banking details
WHAT IS SPECIAL PERSONAL INFORMATION?
Special Personal Information (“SPI”) includes all information relating to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric information or criminal behaviour.
We will not collect or process your SPI unless:
You voluntarily provide it to us;
The processing thereof is necessary to establish, exercise or defend any right or obligation we have in law;
The processing thereof is necessary for historical, statistical or research purposes where doing so serves a public interest; or
You have deliberately made the information available on an open, public forum.
CHANGES TO THIS POLICY
We reserve the right to amend this policy from time to time upon notice to all users, either by way of email or prominent display thereof on our websites or other digital platforms.
Each update will reflect the date on which such update was last made.
Where you do not agree with any updates made, you must stop using our websites and our goods/services.
If you continue using our websites, we will deem your actions as acceptance of any updated policy and the terms thereof will automatically apply to you.
COLLECTION OF INFORMATION
When you access our website, we automatically receive and record Internet usage information on our server logs from your browser, such as:
Your Internet Protocol address (“IP address”),
browsing habits,
click patterns,
version of software installed,
system type,
screen resolutions,
colour capabilities,
plug-ins,
language settings,
cookie preferences,
search engine keywords,
JavaScript enablement,
the content and pages that you access on the website, and
the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”).
Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
When you request information or otherwise contact us you will be requested to provide us certain additional information.
WHY DO WE USE PERSONAL INFORMATION AND FOR HOW LONG?
We generally collect and process your personal information for various purposes, including:
Collecting information relating to access and procure of our goods and/or services;
Lawful marketing related activities, such as identifying our target audience and creating ad campaigns;
Other business-related activities such as internal audits, business planning, joint ventures and other proposed or actual transactions’
Otherwise complying with our legal obligations or in the pursuit of good legal governance.
We may use your usage information for the purposes described above and to:
Remember your information so that you will not have to re-enter it during your visit or the next time you access our websites;
Monitor website usage metrics such as total number of visitors and pages accessed; and
Track your entries, submissions, and status in any promotions or other activities in connection with your usage of our websites.
Importantly, we will only collect your information for a transparent, defined purpose and only where you have given us your consent to do.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
Retention of the record is required or authorised by law; or
You have consented to the retention of the record.
During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.
STANDARD COOKIES
Cookies are small text files stored in the user’s browser. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device.
These allow us overall to better manage our websites and to facilitate improvements thereto.
Cookies further allow us to:
tailor our website’s functionality to you as an individual by remembering your preferences;
allow third parties to provide services to our website;
deliver targeted advertising where appropriate in compliance with the applicable laws.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies in your browser. You do this through your browser settings.
However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.
THIRD-PARTY COOKIES/LINKSSome of our business partners use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by us.
WEB BEACONS
Our website may contain electronic image requests that allow us to count page views and to access cookies.
Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon.
We use this information collected off our site and share it with our advertising platforms to carry out marketing initiatives.
All the information that we share is encrypted and we make sure that our third-party service providers comply with relevant data protection laws.
We may provide this information including identifiers that allow our advertising platforms to deliver targeted online advertising on social media and websites.
OPTIONAL DETAILS
You may also provide additional information to us on a voluntary basis.
This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
Importantly, in the process of any of the above, you may provide us with SPI which we will treat will the highest level of confidentiality.
USE OF YOUR PERSONAL INFORMATION
We may use your personal information for the purpose for which you have provided it and to fulfil our obligations to you.
We may send administrative messages and email updates to you about the website as well as primarily promotional messages.
DISCLOSE OF YOUR PERSONAL INFORMATION
We may share your personal information with:
other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, or technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
credit bureaus to report account information, as permitted by law;
banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria);
our third party suppliers who provide us with their goods; and
other third parties who provide us with relevant services where appropriate (for example our couriers).
Where necessary, we insist on concluding agreements to ensure that our suppliers, affiliates and other third parties to who we supply your personal information process such information according to the same standards of care and confidentiality that we observe in all our dealings with information processing.
We may disclose your personal information as required by law or governmental audits to certain governmental bodies or agencies.
We may disclose personal information to law enforcement agencies if required:
by a subpoena or court order;
to comply with any law;
to protect the safety of any individual or the general public; and
to prevent violation of our customer relationship terms.
Your personal information may be disclosed to our employees during the course and scope of their employment for them to fulfil their duties. Each employee has undertaken a duty of confidentiality as written into their employment contract.
NO SELLING
We will not sell, trade or otherwise disseminate your personal information and no personal information will be disclosed to anyone except as provided in this privacy policy.
CHANGE OF OWNERSHIPIf we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website.
If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
UNAVAILABILITY OF ANY OF OUR WEBSITESYou acknowledge and accept that any of our websites may become unavailable from time to time due to various circumstances, including:
technical failure or problems with any of our websites;
technical failure or problems with third party information technology systems;
unavailability of telecommunication or electricity services; or
other circumstances beyond our control, in which case there shall be no claim whatsoever that may be brought against us.
The full contents of our websites are copyright-protected.
All intellectual property associated with any of our websites and our brand as a whole, including but not limited to content, trademarks, domain names, design elements, software, databases, text, graphics and hyperlinks remain our sole property remain our sole and exclusive property.
Any unlawful or unauthorised use, modification, alteration or distribution thereof will be considered an offence and punishable by law.
Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
We implement disaster recovery procedures where appropriate.
ACCURACY OF INFORMATION AND KEEPING OF INFORMATION UP TO DATEWe will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy.
From time to time we may request you to update your personal information on the website.
You are able to review or update any personal information that we hold on you by emailing or phoning us.
Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
TRANSBORDER TRANSFERS OF INFORMATIONWe may not transfer your personal information to a third party in a foreign country, unless:
You have consents to this or specifically requested it; or
such third party is subject to a law, binding corporate rules or a binding agreement which protects the personal information in a manner similar to POPIA, and such third party is governed by similar rules which prohibit the onward transfer of the personal information to a third party in another country; or
the transfer of the personal information is required for the performance of the contract between you and ourselves; or
the transfer is necessary for the conclusion or performance of a contract for the benefit of the client/data subject entered into between ourselves and the third party; or
the transfer of the personal information is for the benefit of the client and it is not reasonably possible to obtain their consent and that if it were possible the client would be likely to give such consent.
CONTACT US
The Bothongo Rhino & Lion Nature Reserve is a member of the Bothongo Group of Companies.
If you have any concerns or queries regarding this policy or our implementation of any of the sections of POPIA, or would otherwise like to amend or withdraw your consent, please contact us on the information below:
www.bothongogroup.co.za
16 Macbeth Road Fourways, South Africa
Johannesburg, Gauteng 2125
South Africa
info@bothongo.com
+27 11 467-7870
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2024 Tornado Tour Systems (Pty) Ltd ta Activitar.